Privacy Policy

1. Introduction

This Privacy Policy explains how tavrenixor.top SARL ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website at tavrenixor.top or use our services. We are committed to protecting your privacy and ensuring transparency about our data collection and use practices.

2. Data Controller Information

The data controller responsible for your personal data is:

3. Data Collection

The data we collect from you includes personal information that you provide directly to us and information that is automatically collected when you visit our website. We collect the following types of personal data:

• Contact Information: Name, email address, phone number, company name when you submit enquiry forms
• Communication Data: Messages and correspondence when you contact us
• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, referral sources, user interactions
• Cookie Data: Information stored through cookies and similar technologies

4. How We Use Your Information

How we use your information depends on the services you use and your relationship with us. We use your personal data for the following purposes based on legitimate legal grounds:

• Service Provision: To respond to your enquiries and provide our optimisation services
• Communication: To contact you regarding your requests and provide customer support
• Website Improvement: To analyse website usage and improve user experience
• Legal Compliance: To comply with applicable laws and regulations
• Business Operations: To maintain records and conduct business administration

5. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

6. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent for specific processing activities
• Legitimate Interests: For website analytics, security, and business communications
• Contract Performance: To provide services you have requested
• Legal Obligation: To comply with applicable laws and regulations

7. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting business, including:

• Website hosting and technical service providers
• Analytics services (Google Analytics)
• Email communication platforms
• Legal and professional advisors when required

8. Your Rights

Under GDPR and applicable data protection laws, your rights regarding your personal data include:

• Right of Access: Request information about how your data is processed
• Right to Rectification: Correct inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information from enquiry forms is typically retained for 3 years unless you request earlier deletion. Website analytics data is retained according to our analytics provider's retention policies, typically 26 months for Google Analytics.

10. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure data transmission, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) by our service providers. When such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

12. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately so we can delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding your personal data, please reach out using the following contact information:

15. Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) or the supervisory authority in your country of residence.